Privacy Policy — How qb999 Protects Your Personal Data

qb999 ("qb999", "the Platform", "we", "us", "our") is an online casino and sports betting platform serving players in Bangladesh and accessible at qb999.io. We are committed to safeguarding the privacy and personal data of every individual who interacts with our platform, whether as a registered account holder, a prospective player, or a casual visitor to our website.

This Privacy Policy explains in full and transparent terms: (a) what categories of personal data qb999 collects; (b) the purposes for which that data is processed; (c) the lawful basis upon which processing is conducted; (d) how long data is retained; (e) the circumstances under which data may be shared with third parties; and (f) the rights you hold over your personal data and how to exercise them.

This policy should be read alongside the qb999 Terms & Conditions, which are published at qb999.io/terms-conditions and are incorporated by reference into this Privacy Policy. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, the terms of this Privacy Policy shall prevail.

For the purposes of this Privacy Policy, qb999 acts as the data controller in respect of the personal data of all registered account holders and platform visitors. As data controller, qb999 determines the purposes and means of processing personal data collected through the qb999 platform.

If you have any questions regarding the identity of the data controller, the purposes of processing, or any other data protection matter, please contact qb999's Data Protection team at [email protected]. All data-related correspondence will be acknowledged within five (5) business days and fully resolved within thirty (30) calendar days, in keeping with our commitment to transparent data governance.

qb999 collects personal data across several categories depending on the nature of your interaction with the platform. The following table summarises the primary data categories and examples of specific data items within each category:

qb999 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than photographs submitted for KYC), or health data, except where expressly required for responsible gaming self-exclusion purposes (e.g., a voluntary problem-gambling declaration).

qb999 collects personal data through the following primary channels:

• Directly from You: When you complete the qb999 registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, respond to a survey, or update your account preferences, you provide personal data directly to qb999;
• Automatically: When you visit qb999.io, our servers and analytics tools automatically collect Technical Data including your IP address, browser fingerprint, session timestamps, and pages visited. This data is collected via server logs, cookies, and similar tracking technologies (see Section 6);
• From Payment Providers: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment provider may transmit transactional data to qb999 to confirm the success or failure of the transaction. qb999 does not receive or store full card or mobile banking credentials;
• From Identity Verification Services: Where qb999 uses a third-party identity verification provider to conduct KYC checks, that provider may return a verification status and risk score to qb999 based on the documents you submitted. qb999 does not instruct verification providers to share data with any other party;
• From Publicly Available Sources: In connection with KYC and anti-money-laundering obligations, qb999 may cross-reference information you provide against publicly available databases, including sanctions lists and politically exposed persons (PEP) registers.

qb999 processes personal data only where a lawful basis for doing so exists. The following table maps qb999's primary processing purposes to their corresponding lawful basis and the data categories involved:

Where qb999 relies on your consent as the lawful basis for processing (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please contact [email protected] or update your preferences in the Account Settings section of the qb999 platform.

qb999 uses cookies and similar tracking technologies to operate the platform, maintain your login session, detect fraud, and analyse how players interact with the site. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the qb999 platform to function. They manage your authenticated session, remember your login state, enforce security measures, and enable core features such as the cashier and game lobby. These cookies cannot be disabled without preventing the platform from operating correctly;
• Functional Cookies: These cookies remember your preferences — such as responsible gaming limit settings and display preferences — so you do not need to re-enter them on each visit;
• Analytics Cookies: qb999 uses first-party analytics tools to understand how players navigate the platform, which games are most popular, and where technical issues may be occurring. This data is aggregated and anonymised where possible;
• Security Cookies: These cookies assist qb999's fraud detection and platform integrity systems in identifying suspicious access patterns, potential bot activity, and multi-account behaviour.

qb999 does not use third-party advertising or retargeting cookies. By continuing to use qb999.io after reviewing this policy, you consent to the use of cookies as described above. To manage or remove cookies, you may adjust your browser settings; however, disabling strictly necessary cookies will impair your ability to use the qb999 platform.

qb999 does not sell, rent, or otherwise commercially transfer your personal data to third parties. We may share your personal data with the following limited categories of third parties, and only to the extent strictly necessary for the purpose identified:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the minimum transactional data required to execute your deposit or withdrawal instruction. qb999 does not transmit unnecessary personal data to payment providers;
• Identity Verification Providers: Where third-party KYC services are used, we share the identity documents and information you submit for the sole purpose of verifying your identity and age. These providers are contractually prohibited from using your data for any other purpose;
• Game Providers: qb999 game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to facilitate your game session. qb999 does not share your full name, contact details, or financial data with game providers;
• Legal and Regulatory Authorities: qb999 will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where required to do so by applicable law, valid legal process, or to protect qb999's legal rights in connection with ongoing or threatened legal proceedings;
• Professional Advisers: qb999 may share personal data with its legal counsel, auditors, and other professional advisers where strictly necessary and subject to confidentiality obligations.

qb999 serves players based in Bangladesh and processes the majority of personal data within server infrastructure located in Asia-Pacific regions. In certain circumstances — for example, when engaging a game provider whose servers are located outside Bangladesh — personal data may be transferred to and processed in jurisdictions other than Bangladesh.

Where such international transfers occur, qb999 takes the following measures to ensure that your personal data remains protected to a standard equivalent to that described in this Privacy Policy:

• Transferring data only to recipients in countries or jurisdictions recognised as providing an adequate level of data protection;
• Implementing contractual safeguards, including data processing agreements incorporating standard data protection clauses, with all international recipients of personal data;
• Conducting due diligence on the data security practices of international third-party providers before engaging their services.

If you would like further information about the safeguards qb999 applies to international data transfers, please contact [email protected].

qb999 implements a layered technical and organisational security programme to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• Encryption in Transit: All data exchanged between your device and qb999 servers is encrypted using TLS 1.2 or higher. The qb999.io domain is HTTPS-only; unencrypted HTTP connections are automatically redirected;
• Encryption at Rest: Sensitive personal data including KYC documents and financial records is stored using AES-256 encryption on qb999's production database infrastructure;
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All qb999 staff and contractors who have access to personal data are subject to confidentiality obligations and undergo data protection training;
• Intrusion Detection: qb999's infrastructure is monitored continuously using automated intrusion detection and anomaly-alerting systems. Suspicious activity triggers immediate review by the security team;
• Penetration Testing: qb999 conducts periodic third-party security assessments and penetration testing of its platform to identify and remediate vulnerabilities before they can be exploited;
• Incident Response: In the event of a confirmed personal data breach that poses a risk to affected individuals, qb999 will notify impacted players without undue delay and take immediate steps to contain and investigate the breach.

While qb999 applies rigorous security standards, no internet-based system is entirely immune to risk. You are responsible for maintaining the confidentiality of your qb999 account credentials. If you suspect that your account has been compromised, contact [email protected] immediately.

qb999 retains personal data for no longer than is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted from qb999's live systems or, where immediate deletion is not technically feasible (e.g., data held in encrypted backup archives), anonymised so that it can no longer be associated with an identifiable individual.

Subject to applicable law and qb999's legal obligations, you hold the following rights in respect of your personal data:

• Right of Access: You may request a copy of all personal data qb999 holds about you, along with information about how it is being processed. qb999 will provide this information within 30 calendar days of receiving a valid request;
• Right to Rectification: If any personal data qb999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information (email address, phone number) directly through Account Settings at any time;
• Right to Erasure: Subject to qb999's legal obligation to retain certain records for AML, KYC, and audit purposes, you may request that qb999 delete the personal data it holds about you. Where deletion is not possible due to a legal retention obligation, qb999 will inform you of the specific obligation and the data that must be retained;
• Right to Restriction: You may request that qb999 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of data held and pending verification;
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or contractual necessity, you may request that qb999 provide your personal data in a structured, commonly used, and machine-readable format;
• Right to Object: You may object to qb999's processing of your personal data where that processing is based on legitimate interests. qb999 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms;
• Right to Withdraw Consent: Where qb999 processes your data on the basis of consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact qb999 at [email protected] with the subject line "Data Rights Request" and include your registered email address and Account username to enable efficient processing of your request.

qb999 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process requires all users to confirm that they are aged 21 or above, and our KYC process includes mandatory age verification against government-issued identity documents.

If qb999 becomes aware that personal data has been collected from an individual under 21 years of age, that data will be deleted immediately and the associated Account will be permanently closed. Any balances held in the Account at the time of closure will be handled in accordance with qb999's minor-protection policy, which may include return of deposited funds to the originating payment method subject to verification.

If you are a parent or guardian and believe that your child may have registered a qb999 Account, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

qb999 may send you promotional communications — including bonus offers, tournament announcements, seasonal promotions (such as BPL, IPL, Eid, Pohela Boishakh, and Victory Day campaigns), and platform updates — via email or SMS to the contact details associated with your Account, but only where you have provided your explicit consent to receive such communications during registration or subsequently through Account Settings.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link included at the bottom of every qb999 marketing email;
• Updating your communication preferences in the Notifications section of your qb999 Account Settings;
• Contacting qb999 support at [email protected] with the subject line "Marketing Opt-Out".

Please note that even if you opt out of marketing communications, qb999 may still send you transactional and account-related messages, including deposit and withdrawal confirmations, security alerts, KYC requests, and responsible gaming notifications. These transactional messages are not marketing communications and cannot be disabled while your Account remains active.

The qb999 platform may, from time to time, contain references to game providers, payment processors, or other third-party services. While qb999 takes care to engage reputable partners, we have no control over and accept no responsibility for the privacy practices or content of third-party websites, applications, or services. This Privacy Policy applies solely to data collected and processed by qb999 through qb999.io.

We strongly recommend that you review the privacy policy of any third-party service you interact with independently of the qb999 platform, to understand how that service collects and uses your personal information.

qb999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, evolving data protection best practices, or material changes to qb999's data processing activities. All amendments will be published at qb999.io/privacy-policy with the updated "Last Updated" date shown at the top of the document.

Where an amendment is material — meaning it significantly changes the way qb999 collects, uses, or shares your personal data — qb999 will provide advance notice to registered Account holders via email to the address on file, no fewer than fourteen (14) calendar days before the amendment takes effect. Your continued use of the qb999 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

If you do not accept a material amendment to this Privacy Policy, you may close your qb999 Account by contacting [email protected] prior to the amendment's effective date. qb999 will process all Account closure requests in accordance with the procedures set out in the Terms & Conditions.

If you have any questions, concerns, or complaints regarding this Privacy Policy or qb999's handling of your personal data, please contact the qb999 Data Protection team using the details below:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week via the qb999 platform
• Response Time: All privacy enquiries are acknowledged within 5 business days and fully resolved within 30 calendar days

qb999 is committed to resolving all data-related concerns promptly and fairly. If you are not satisfied with qb999's response to your complaint, you retain the right to escalate your concern to the relevant data protection authority in your jurisdiction.