Terms & Conditions — qb999 Platform Rules & Player Agreement

In these Terms & Conditions, the following definitions apply unless the context expressly requires otherwise:

• "Platform" means the qb999 website located at qb999.io, including all sub-pages, mobile-optimised versions, and any future applications or interfaces through which qb999 services are made available.
• "Player" / "You" means any individual who has registered a qb999 account or who accesses the Platform in any capacity.
• "Account" means the registered user profile created by a Player upon completing qb999's registration process.
• "Balance" means the sum of real-money funds held in a Player's Account, denominated in Bangladeshi Taka (BDT).
• "Bonus Funds" means any non-withdrawable promotional credit, free spins value, or matched deposit credit awarded to a Player's Account under a qb999 promotion.
• "Wagering Requirement" means the number of times a Player must wager a bonus amount (or bonus plus deposit amount, as stated in the specific promotion) before any associated winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity verification process through which qb999 confirms a Player's identity, age, and source of funds in accordance with responsible gaming and anti-money-laundering obligations.
• "Prohibited Jurisdiction" means any country, territory, or region from which qb999 does not accept registrations or wagers, as updated from time to time at qb999's sole discretion.

By accessing the qb999 Platform, registering an Account, making a deposit, or placing any wager, you confirm that you have read, understood, and unconditionally accepted these Terms & Conditions in their entirety, together with the qb999 Privacy Policy and any game-specific or promotion-specific rules published on the Platform.

These Terms & Conditions take effect from the date you first access the Platform or register an Account, whichever is earlier, and remain in force for the duration of your Account's existence and any period thereafter during which outstanding disputes, pending withdrawals, or compliance obligations remain unresolved.

qb999 reserves the right to update these Terms & Conditions at any time. Where material changes are made, qb999 will notify registered Players via the email address associated with their Account. Continued use of the Platform following notification of any amendment constitutes acceptance of the revised Terms & Conditions.

To register and maintain a qb999 Account, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. qb999 does not permit individuals under 21 years of age to register, deposit, wager, or collect winnings under any circumstances.
• You are accessing the Platform from a jurisdiction in which online gambling is not prohibited by applicable law.
• You are acting on your own behalf and not on behalf of any third party.
• You are not an employee, contractor, officer, director, or agent of qb999 or any affiliated company, nor are you a close family member of any such person.
• You have not previously been self-excluded from the qb999 platform or had an Account terminated by qb999 for a breach of these Terms & Conditions.
• You have full legal capacity to enter into a binding agreement and are not subject to any legal or court order that would restrict your ability to do so.

qb999 reserves the right to request documentary evidence confirming any of the above criteria at any time. Failure to provide satisfactory documentation within the timeframe specified by qb999 may result in Account suspension, withdrawal holds, or permanent Account closure.

Each Player may hold only one (1) registered Account on the qb999 platform. The creation of duplicate or multiple Accounts — whether under the same or different names, email addresses, phone numbers, payment methods, or device identifiers — is strictly prohibited and will result in the closure of all associated Accounts and the forfeiture of any balances held therein.

During registration, Players must provide accurate, complete, and current personal information including their full legal name, date of birth, residential address, and a valid mobile number registered in Bangladesh. qb999 reserves the right to verify this information against independent third-party databases at any time.

As part of its KYC process, qb999 may request the following documentation prior to approving any withdrawal request or at any other time deemed appropriate:

• A government-issued photo identity document (National ID Card, Passport, or Driving Licence);
• A recent utility bill, bank statement, or other document confirming residential address (issued within the past three months);
• Screenshot or confirmation of the mobile banking account (bKash, Nagad, Rocket, or Upay) used for deposits or withdrawal requests;
• Any additional documentation reasonably required to verify source of funds.

You are responsible for maintaining the security of your Account credentials. qb999 strongly recommends using a unique, complex password and enabling any available account security features. You must notify qb999 immediately at [email protected] if you suspect unauthorised access to your Account.

Deposits: qb999 accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳200. Deposits are credited to the Player's Account Balance promptly upon confirmation from the relevant payment provider. qb999 does not charge fees on deposits; however, individual payment providers may apply their own transaction charges.

Withdrawals: Withdrawal requests must be submitted through the qb999 cashier and will be processed to the same payment method used for the Player's most recent deposit, subject to KYC verification. The minimum withdrawal amount is ৳500. Processing times are as follows:

• bKash and Nagad: Typically processed within 2–6 hours of approval;
• Rocket and Upay: Typically processed within 6–24 hours of approval;
• Visa and Mastercard: Typically processed within 3–5 business days.

All withdrawal requests are subject to qb999's KYC review. qb999 reserves the right to delay or withhold a withdrawal pending satisfactory completion of identity and source-of-funds verification. Withdrawal requests submitted during high-volume periods, including major cricket tournament match days and promotional campaign windows, may experience extended processing times.

Any funds deposited into a Player's Account that remain unused for a continuous period of twelve (12) months may be subject to an inactivity processing fee as described in the Inactive Accounts policy, a copy of which is available upon request from [email protected].

qb999 offers a range of promotional bonuses including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, Victory Day, and Independence Day. Each promotion is governed by its own specific terms, which are published alongside the promotional offer and are incorporated by reference into these Terms & Conditions.

The following general bonus conditions apply to all qb999 promotions unless the specific promotion terms expressly state otherwise:

• Bonus funds and any winnings generated from bonus funds are subject to a wagering requirement before they may be withdrawn. The applicable wagering requirement will be stated clearly in the specific promotion terms;
• Unless stated otherwise, only wagers placed on eligible games contribute toward wagering requirements. Live casino games, certain table games, and sports betting markets may contribute at a reduced rate or not at all — see individual promotion pages for contribution tables;
• Bonuses may not be transferred, sold, exchanged, or combined with other promotions except where explicitly permitted;
• qb999 reserves the right to withdraw any bonus offer at any time and to void bonus funds and associated winnings where it determines, in its sole discretion, that a Player has engaged in bonus abuse, including but not limited to: low-risk hedging strategies, betting patterns designed to circumvent wagering requirements, and the use of multiple Accounts to claim the same bonus;
• Bonus funds expire if the wagering requirement is not met within the timeframe stated in the specific promotion terms. Expired bonus funds and any associated winnings are forfeited without compensation.

All sports bets placed on the qb999 platform are subject to the following general rules. Additional sport-specific and market-specific rules are published in the qb999 Sportsbook Rules document, accessible via the sportsbook interface.

• Bets are accepted at the odds displayed at the time the bet is confirmed. qb999 reserves the right to correct manifest pricing errors; bets placed at clearly erroneous odds may be voided or settled at the correct price at qb999's discretion;
• In-play bets are accepted subject to the availability of live data feeds. In the event of a data feed interruption, in-play markets may be suspended and bets placed during a suspension period may be voided;
• For cricket markets, including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures, qb999 applies the Duckworth-Lewis-Stern (DLS) method for rain-affected matches in accordance with the ICC playing conditions in force at the time of the fixture;
• qb999 reserves the right to limit or refuse any wager at its sole discretion, including restricting maximum stake sizes for individual Players or markets;
• Where a bet is placed after the scheduled start time of an event, the bet may be voided unless the market was designated as an in-play market prior to the event commencing.

All casino games available on the qb999 platform — including slots, live dealer tables, table games, crash games, and virtual games — are operated by certified third-party game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by the rules of that individual game title as published by the relevant provider and accessible within the game interface.

The following general casino terms apply across all game categories:

• All game outcomes are determined by independently certified Random Number Generators (RNGs) or, in the case of live dealer games, by the physical dealing and spinning of cards, wheels, and dice in real time;
• Return-to-Player (RTP) percentages vary by game title. Players are encouraged to review the RTP information available in the game's information panel before wagering;
• In the event of a disconnection during a game round, the round will be resolved according to the mathematical outcome already determined by the RNG at the time of disconnection. qb999 is not liable for losses resulting from Player-side connectivity failures;
• qb999 reserves the right to suspend, remove, or replace any game title at any time without prior notice. Open game sessions at the time of suspension will be resolved and any resulting balance returned to the Player's Account.

The following conduct is strictly prohibited on the qb999 platform. Breach of any of these provisions may result in immediate Account suspension, permanent Account closure, voiding of all pending and settled bets, confiscation of Account balances, and reporting to relevant authorities where legally required:

• Multi-Accounting: Registering or operating more than one qb999 Account, whether personally or through a third party;
• Fraud & Money Laundering: Using the qb999 platform for any fraudulent purpose, including depositing funds obtained through unlawful means or using the Platform to cycle funds for money laundering purposes;
• Collusion: Colluding with other Players to gain an unfair advantage in any game, tournament, or betting market;
• Automated Play: Using bots, scripts, macros, or any automated software to interact with the qb999 platform in place of genuine human player activity;
• Bonus Abuse: Exploiting promotional offers through coordinated low-risk wagering strategies, duplicate account bonus claims, or any other method designed to extract bonus value without genuine engagement;
• Arbitrage Betting: Systematically exploiting pricing discrepancies between qb999 and other platforms, or between markets within qb999, to guarantee a risk-free profit regardless of outcome;
• Misrepresentation: Providing false, misleading, or fraudulent personal information during registration or KYC, including falsifying age, identity, or residential address.

All content on the qb999 Platform, including but not limited to the qb999 brand name and logo, website design and layout, software, text, graphics, images, game assets, odds data, and promotional materials, is the exclusive intellectual property of qb999 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the qb999 Platform solely for your personal, non-commercial entertainment purposes, in accordance with these Terms & Conditions. This licence does not permit you to:

• Copy, reproduce, distribute, republish, or commercially exploit any Platform content without qb999's prior written consent;
• Reverse-engineer, decompile, or otherwise attempt to derive the source code of any qb999 software or game;
• Use any qb999 trademark, logo, or brand asset in any manner that could cause confusion or imply endorsement without express written permission.

To the fullest extent permitted by applicable law, qb999 shall not be liable for any indirect, incidental, special, consequential, or punitive losses or damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, winnings, or anticipated savings;
• Loss of data or corruption of data;
• Losses arising from Platform downtime, technical errors, connectivity failures, or third-party service interruptions;
• Losses resulting from your reliance on any information, odds, or content published on the Platform.

qb999's total aggregate liability to any Player in connection with any single incident or series of related incidents shall not exceed the total amount deposited by that Player into their qb999 Account in the thirty (30) calendar days immediately preceding the incident giving rise to the claim.

Nothing in these Terms & Conditions shall limit or exclude qb999's liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

qb999 collects, stores, and processes personal data in accordance with its Privacy Policy, which is published at qb999.io/privacy-policy and forms an integral part of these Terms & Conditions. By creating an Account, you consent to the collection and processing of your personal data as described in that policy.

qb999 will not sell, rent, or transfer your personal data to unaffiliated third parties except where required to do so by applicable law, court order, or regulatory authority, or where necessary to deliver the services you have requested (for example, sharing transaction data with your payment provider to process a withdrawal).

You have the right to request access to, correction of, or deletion of the personal data held about you by qb999, subject to qb999's legal obligation to retain certain records for KYC, anti-money-laundering, and audit purposes. To exercise these rights, contact [email protected].

qb999 is firmly committed to promoting responsible gaming practices. The Platform is intended solely for adult entertainment for players aged 21 and above. Gambling should always be approached as a form of entertainment, not as a source of income or a means to recover financial losses.

qb999 provides the following responsible gaming tools to all registered Players, accessible directly from Account settings at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps in Bangladeshi Taka;
• Session Time Reminders: Configure notifications alerting you when you have been active on the Platform for a specified duration;
• Cooling-Off Periods: Temporarily suspend your Account for a defined period (24 hours to 6 weeks) during which you will be unable to log in, deposit, or place wagers;
• Self-Exclusion: Permanently close your Account and prevent re-registration for a minimum period of six (6) months. Self-exclusion requests are processed within 24 hours of receipt by qb999's support team.

If you are concerned that your gambling may be becoming problematic, qb999 strongly encourages you to review the resources available on our Responsible Gaming page and to contact our support team at [email protected] for assistance. Help is available 24/7.

qb999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — for example, changes to withdrawal conditions, bonus terms, or eligibility criteria — qb999 will provide registered Players with not less than seven (7) calendar days' advance notice via the email address on record for their Account.

Minor amendments, including corrections of typographical errors, clarifications of existing provisions, or changes required by applicable law or regulatory guidance, may take effect immediately upon publication without prior notice.

The current version of the Terms & Conditions, including its effective date, will always be accessible at qb999.io/terms-conditions. It is your responsibility to review this document periodically. Continued use of the Platform after any amendment takes effect constitutes your acceptance of the revised terms.

These Terms & Conditions and any dispute, claim, or matter arising out of or in connection with them (whether contractual or non-contractual in nature) shall be governed by and construed in accordance with applicable law. qb999 operates as a platform serving Bangladesh-based players and applies the standards and player-protection principles consistent with internationally recognised online gaming best practices.

In the event of any dispute between you and qb999, both parties agree to first attempt to resolve the matter informally by contacting qb999's support team at [email protected]. If a dispute cannot be resolved informally within thirty (30) calendar days of first notification, qb999 will direct the Player to its formal dispute resolution procedure, details of which are available upon request.

Nothing in this clause shall prevent qb999 from seeking urgent injunctive or other equitable relief in any jurisdiction where such relief is necessary to protect qb999's legitimate interests, including the prevention of fraud or misuse of the Platform.

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact qb999 using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the Live Chat widget on the qb999 Platform
• Response Time: Email queries are typically responded to within 24 hours; Live Chat responses average under two minutes, including all Bangladesh public holidays
• Support Hours: Bangladesh Standard Time (BST, UTC+6) — 24 hours a day, 7 days a week, 365 days a year